Cancellation Policy

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We understand that plans change, and we try to make cancelling an order with Velonixal as straightforward as possible. Because our products are food that is often baked or prepared shortly before dispatch, timing matters.

Cancelling Before Preparation or Shipment

If you need to cancel your order, please contact us as soon as possible at info@velonixal.com with your order number. If we have not yet started preparing or shipping your order, we will cancel it and issue a full refund to your original payment method.

Cancelling After Preparation or Shipment

If your order has already been prepared, baked to order, or handed to the carrier, we are unfortunately no longer able to cancel it. Baked goods are perishable, and under German and EU consumer law the right of withdrawal does not apply to goods that spoil quickly. Please see our Refund and Returns policy for more information, including what we will do if there is a problem with your order.

Order Changes

If you would like to change an item or the delivery address after placing an order, please contact us right away at info@velonixal.com. We will do our best to accommodate changes, but we cannot guarantee this once an order has entered preparation or shipment.

Cancellations Initiated by Us

In rare cases, we may need to cancel an order ourselves, for example due to ingredient or stock unavailability, a pricing error, or a suspected fraudulent transaction. If this happens, we will notify you as soon as possible and issue a full refund for any payment already made.

Contact Us

If you need to cancel or make changes to your order, please reach out to us at:

Email: info@velonixal.com